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Horsebox Claim

How to make a claim

It is important that you notify MS Amlin (the insurer) of any incident (irrespective of who may be to blame), that may lead to a claim, at your earliest opportunity.


When you need to report an incident which may give rise to a claim, please provide MS Amlin the following information;

  • your policy number, your name and your driver’s name;

  • your vehicle make, model and registration details;

  • date, time and place where the incident occurred;

  • the nature of the incident and the damage to the vehicles;

  • name and address of the other driver, their insurance company, policy number and vehicle registration number;

  • note the number of passengers in the third party’s vehicle;

  • take photos, if safe to do so, of the accident scene and the other driver’s damage;

  • police incident reference if applicable;

  • details of any witnesses including passengers in your vehicle; and

  • a copy of the tachograph record and CCTV footage if available.

MS Amlin key claims contact details

Glass and Windscreen helpline please call 01245 396260.


To make a claim for all other damage Please telephone their 24 hour helpline on 01245 396612.

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